This privacy policy explains how Turck handles business contact information submitted through the website. The information may include name, company, email address, phone number, country, application details, product interests, calibration notes, and messages related to sensors, transmitters, process instruments, or service support. Turck uses this information to respond to inquiries, route requests to the right team, prepare application context, and maintain a useful record of communication with business visitors.
Submitted information is used for legitimate business communication. That may include clarifying a product requirement, preparing a quote response, following up on a service request, sending documentation requested by the visitor, or improving the way inquiries are handled. Turck does not ask visitors to submit sensitive personal information through the website forms. Visitors should avoid adding confidential process data unless it is necessary for the application review and approved by their organization.
Turck may share inquiry details with internal teams, authorized support partners, or service providers when needed to answer the request. Those parties should use the information only for the relevant business purpose. Turck may also retain records where required for compliance, dispute resolution, security, or customer service continuity. The company does not sell business inquiry data as a standalone list.
Information is kept for as long as needed to support the inquiry, maintain business records, or meet legal obligations. Visitors may request correction or removal of their contact information by sending a clear request through the contact channel. Some records may remain where retention is required by contract, law, audit, or security practice. Website cookies and server logs may be used for basic operation, security, analytics, and form performance review.
Because industrial inquiries often involve several teams, Turck may keep context from the request with later messages about the same project. That context can include product families discussed, application constraints, documentation requests, urgency, and service notes. Keeping those details together helps avoid repeated questions and supports a more consistent response if the inquiry moves from engineering review to quotation, procurement, commissioning, or after-sales support.